Forum Discussion

608posterplus's avatar
608posterplus
Contributing Cover User
31 days ago

automatically credit in open invoice without any payment

Hi Shella Thank you for your email. Please find attached. you can see The payment description is wrong. Actually this customer hasn't paid yet. They didn't come here to pay Eft, neither did pay onl...
Shella_A's avatar
Shella_A
MYOB Moderator
29 days ago

Hi 608posterplus,

 

Thank you for providing a screenshot of the invoice and recording payment details for it. To dig deeper into it, may you please create a journal security audit report to locate the invoice transaction and take another screenshot? This will help us see further who made the payments. I appreciate your patience as we work to resolve this issue.

 

I look forward to your response.

 

 

Kind regards,

Shella