Forum Discussion

RDes's avatar
RDes
User
12 months ago
Solved

Online Payments - BPAY

The BPAY surcharge issue needs to be addressed urgently.  Can we please have either:

 

1. the ability to automatically pass on BPAY merchant surcharge fees to clients on invoices, just like we do with credit cards; and/or

2. the abilitiy to switch off BPAY as a payment option as getting whacked for BPAY fees negates the benefit of the service.

 

I wouldn't imagine it would be that difficult to have a tickbox option added to be able to turn off BPAY as a payment option.

BPay
online payments
  • Celia_B's avatar
    Celia_B
    12 months ago

    Hi RDes 

     

    Thank you for getting back to us. 

     

    As of the moment Turning off the BPAY option is currently not available on the system. We appreciate your feedback and thank you for your suggestion. Rest assured that we'll be raising this through the required team. 

     

    Feel free to post again if you need further assistance in the future. We're happy to help 

     

    Thanks 

    Cel

     

     

20 Replies

Sort By
  • LCrowhurst's avatar
    LCrowhurst
    Trusted Cover User
    9 months ago
    RDes wrote:

    The BPAY surcharge issue needs to be addressed urgently.  Can we please have either:

     

    1. the ability to automatically pass on BPAY merchant surcharge fees to clients on invoices, just like we do with credit cards; and/or

    2. the abilitiy to switch off BPAY as a payment option as getting whacked for BPAY fees negates the benefit of the service.

     

    I wouldn't imagine it would be that difficult to have a tickbox option added to be able to turn off BPAY as a payment option.

    we agree with the following points 100%. 

    1. the ability to automatically pass on BPAY merchant surcharge fees to clients on invoices, just like we do with credit cards; and/or

    2. the abilitiy to switch off BPAY as a payment option as getting whacked for BPAY fees negates the benefit of the service

    we had another client pay today with bpay :manfrustrated:  its not easy to find and fee associated and as RDes said it negates the benefit of the service. 

  • Celia_B's avatar
    Celia_B
    MYOB Moderator
    12 months ago

    Hi RDes 

     

    Thanks for your post. Welcome to the MYOB Community Forum, I hope you find plenty of useful information.

     

    • For the BPAY surcharge fees, Standard fees are apply, however currently surcharging cannot be passed on to the payee. BPAY has no ability to surcharge. 
    • BPAY has no ability to turned off at the moment. 

    I hope these helps. If you need further assistance feel free to post again. We're happy to assist you. 

     

    If my response has answered your inquiry please click "Accept as Solution" to assist other users find this information.

     

    Best Regards, 

    Cel

     

    • RDes's avatar
      RDes
      User
      12 months ago

      Hi Celia_B 

       

      Thanks for the confirmation of the issues which I am aware of - but the ability to turn off BPAY is the issue I, and many others, would like resolved ASAP.  Other accounting software does not have BPAY linked with their online payment options and surely a company as experienced as MYOB should be able to get this resolved quickly.

       

      Having a check box option would still allow businesses to reatin the BPAY feature if desired, but also accommodate those businesses which have no desire to be slugged an exhorbitant fee when it isn't necessary.  

      • Aaron76's avatar
        Aaron76
        Contributing Cover User
        11 months ago

        I was approved and ready to start using online payments.

        I have disabled it after realising that:

        1. Onforwarding the costs meant "most of the costs" - 0.25c
        2. Bpay was going to charge me all the fees
        3. Bpay couldn't be turned off

        When they fix it, which I'm sure they will (eventually), I'll turn it back on.

         

        Also, why pay us the surcharge fees then take them out later? Could you not just keep them and pay us our invoice amount?

         

        Till then, I'll keep using square for Credit card payments.

    • igatax's avatar
      igatax
      Partner
      5 months ago

      Not even close as an acceptable answer.  All you've done is acknowledged the grievance.  Which I share.

      • Leneth_A's avatar
        Leneth_A
        MYOB Moderator
        5 months ago

        Hi igatax, 
         
        Thanks for your post and welcome here to the Community Forum. We apologize for any inconvenience this may have caused you. We value your patience and understanding during this time. 
         
        I've confirmed that one of our moderators, Genreve_S, has already addressed your initial post in the community. We will now close this thread. If you come across any additional issues, please feel free to initiate a new post, and one of our moderators will be available to assist you.
         
         
        Cheers,   
        Leneth