Forum Discussion

smileykylie1982's avatar
smileykylie1982
Trusted User
5 months ago
Solved

Double up credit card invoice payment

Hello,   A customer of mine has somehow paid the same invoice twice using a credit card online. The invoice now shows a credit, which is correct.   The same customer has an outstanding invoice fo...
  • smileykylie1982's avatar
    smileykylie1982
    5 months ago

    I think I have worked it out

     

    I noticed that the credit unintuitively appeared in the "customer returns" menu, but from there I was able to easily apply the credit to the outstanding invoice and issue a refund for the remaining credit ammount!

     

    Kylie.

     

     

smileykylie1982's avatar
smileykylie1982
Trusted User
5 months ago

I think I have worked it out

 

I noticed that the credit unintuitively appeared in the "customer returns" menu, but from there I was able to easily apply the credit to the outstanding invoice and issue a refund for the remaining credit ammount!

 

Kylie.

 

 

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    5 months ago

    Hi smileykylie1982,

     

     Thank you for your post.

     

    That's fantastic to hear! It's great that you found a workaround through the "customer returns" menu to apply the credit and issue the refund smoothly. Your resourcefulness in navigating the system is appreciated. For future reference in handling credit, you may look at this Help article: Customer returns, credits, and refunds.

     

    Please feel free to start a new post if you need help in the future. I'm happy to help.

     

    Cheers,

    Princess