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Jody_Burton's avatar
Jody_Burton
Experienced Partner
5 years ago

Advisory Report - Executive Summary and Accounts Receivable pages not generating

I am trying to generate an Advisory report for a particualr clinet ( the first time for this client). 

 

I have completed all the Accounts Mapping but when I generate the Report the Executive Summary and the Accounts Receivable Pages are greyed out.  When I hover over them I  get a message that "something went wrong when generating this report" but I get no information as to what went wrong.  I have retired generating the report several times.  This clinet definitely uses Sales and has Account Receivable.

 

Thanks

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  • Jesh_D's avatar
    Jesh_D
    Former Staff
    4 years ago

    Hi Jody_Burton 

     

    My apologies for the delay in getting back to you on this. Have you been able to resolve this issue? If you have not, are you able to please take a screen shot of the error message for me to investigate further?