Ace payroll Payslips

Hi Kiwigal,

Thank you for providing details about the issue you're experiencing. I truly appreciate your patience and understanding, and I apologize for any inconvenience caused by the delay in our response. To address this matter, I recommend performing some basic troubleshooting steps. You can follow these guidelines to help diagnose and potentially resolve the issue:

Check Email Configuration:

• Ensure that your email settings in Ace Payroll are correctly configured. Double-check your email address, SMTP server settings, and any authentication details if required.

Review Recipient Email Addresses:

• Verify that the email addresses of the payslip recipients are accurate and properly formatted. An incorrect or incomplete email address can lead to delivery failures.

Spam or Junk Folders:

• Ask your employees to check their spam or junk email folders. Sometimes, payslip emails may be filtered by email providers and end up in these folders.

Email Sending Limitations:

• Some email providers may have limitations on the number of emails you can send in a certain time frame. Ensure you are not exceeding any such limits.

Network Connectivity:

• Ensure that your internet connection is stable when sending payslips. A weak or intermittent internet connection can lead to sending failures.

Software Updates:

• Check if there are any software updates or patches available for Ace Payroll. Keeping your software up to date can resolve known issues.

Error Messages:

• If you encounter any error messages when sending payslips, note them down. These messages can provide valuable information about the cause of the problem and help in troubleshooting.

Please do let me know how you go on this.
Regards,
Earl