Forum Discussion
Hi professormac and InterlineBrie,
My apologies for the late response. I have escalated this matter to the appropriate team for further investigation. Your patience and understanding regarding this issue are greatly appreciated. I will provide an update as soon as I have more information.
Kind regards,
Earl
It happend AGAIN to me today. My business name is Professor Mac, and I emailed an invoice for $165 to my client Anthony Smith using MYOB Essentials. Anthony received an invoice from me, but for $0 addressed to HSA Internal Jobs, Po Box 6798 Shepparton Vic 3630 (see attached invoice). In other words another MYOB user's private invoice.
This is a severe and urgent security bug in your system that has existing for 6 months and is yet to be fixed. You guys are absolutely appalling.
- professormac8 months agoExperienced User
Thanks for the PM, Earl. However I couldn't reply because your PM system is competely broken. Here's a screenshot. Appalled (as always).
- Earl_HD8 months agoMYOB Moderator
Hi professormac,
Thanks for the screenshot, could you please confirm the last four digits of your Serial Number and the name of your Company File?
Looking forward to hearing from you soon!
Regards,
Earl- professormac8 months agoExperienced User
Thanks Earl. I already sent these to you on 12th June. Your response was as follows:
"Subject: Re: Another companies information on my invoice
From: Sean_DC
Date: 12-06-2023 04:57 PMHi professormac
Thank you for the details you sent me. I was able to investigate and there has been a known issue with invoices having incorrectly sent or received details. I've already reported and notified the team that this specific account has experienced this concern on invoices. We do apologize for this matter and will continue to monitor your account related to the serial number you gave.
Cheers, Sean"
But, for what it's worth here it goes again!
Last 4 digits of serial number: 7007
Name of company file: Professor Mac