seqtt
4 months agoTrusted Cover User
Attachments missing
My subscription is current. I need a copy of a Bill dated 13/06/2023 to support a faulty goods return. When I locate the Bill in the Purchase Register, it clearly indicates a file is attached, but when I drill into Attachments there's nothing there. On investigation, any bill posted prior to the lock period (30/06/2023) is missing a support document. I have tried inactivating the Lock Period with no success. How can we be compliant if we can't produce our 7 years of historical purchase records?
Alana1 posted a similar issue in January 2023 but that's now closed.