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seqtt's avatar
seqtt
Trusted Cover User
9 months ago

Attachments missing

My subscription is current. I need a copy of a Bill dated 13/06/2023 to support a faulty goods return. When I locate the Bill in the Purchase Register, it clearly indicates a file is attached, but wh...
Earl_HD's avatar
Earl_HD
MYOB Moderator

Hi seqtt,

Thank you so much for your post and my apologies for the late response. This seems to be a display glitch. Could you please clear AccountRight cache and verify if the attachments then appear in the register?

Please do let me know how you go on this.
Regards,
Earl

seqtt's avatar
seqtt
Trusted Cover User
9 months ago

Ok, Earl_HD , so I Googled clearing the Account Right cache and found all your Steps 1-8, followed it and deleted all files from the Cache folder. Closed, then signed out of AccountRight before signing in and re-opening the company file, but the problem remains.  

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