Deleting an Invoice

Question

Hi&nbsp;Would you please advise why, when you want to delete an invoice, you have to close the screen before it in order to do so.&nbsp; This has only just changed and it's a nuisance.&nbsp;&nbsp;Thanks :)

komal_s · Accepted Answer

Hi&nbsp;Makka22&nbsp;
Please find the complete steps below :
&nbsp;
1. Open your Start Menu
2. Start typing: %localappdata%
3. Open the %localappdata% folder when displayed:

4. Open the MYOB Folder
5. Open the AccountRight Folder.
6. Open the Version folder (E.g: 2019.2)&nbsp;Note: AccountRight 2021.1 or later versions will show as Current.
7. Open the Cache folder
8. Delete all files in this folder.

&nbsp;
Once these files are deleted, re-open AccountRight and try performing the operation again.

makka22 · Answer

Thank you, that fixed it for me :)

komal_s · Answer

Hi&nbsp;Makka22&nbsp;As the issue is happening due to corrupt cache, they will have to be removed everytime you run into this issue.&nbsp;

komal_s · Answer

Hi&nbsp;Makka22&nbsp;If you're using MYOB Essentials, you should get a prompt to confirm the deletion when you click on "Delete" button, regarding your query of having to close the window, can you please confirm what screen is it prompting to close ?&nbsp;

makka22 · Answer

I am using MYOB Essentials.&nbsp; If I accidentally put an invoice into an inccorrect account as the intray document sometimes don't pick up the correct purchaser.&nbsp; I open the purchases register; find the supplier and then open the invoice and hit edit, the delete option is there for a mere moment and then dissappears.&nbsp; I then have to close the purchases register screen and leave the invoice open in order to get that option visible in the edit menu.&nbsp; I have attached a screen shot of the edit menu.&nbsp;&nbsp;

makka22 · Answer

The first screen is the split nanosecond the option comes up then the options change.

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Deleting an Invoice

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