Forum Discussion

DavidF1's avatar
DavidF1
Contributing User
5 months ago
Solved

Having Trouble recording a bill once it has been converted from an order

Hi I am using AccountRight Live and when I convert an order to a bill and then try to record it, Myob times out and tells me to try again. I have tried multiple times and keep getting the same messag...
  • DavidF1's avatar
    DavidF1
    5 months ago

    Hi Celia,

     

    Thanks for your reply. 

    I actually used a solution that another User posted a few years ago, when the items currently have zero stock.

    This worked for me as well.

    As the 3 items concerned had zero stock the solution was to add 1 item to each at a nominal value via a stock adjustment.

    Then I was able to record the orders as bills without any problem. I then deleted the stock adjustment from the system.

    Can you please advise why AccountRight has this isssue and why it has not been rectified since that post several years ago.

    Also how can I stop this from happening again?

     

    Cheers

    David 

DavidF1's avatar
DavidF1
Contributing User

Hi Celia,

 

Thanks for your reply. 

I actually used a solution that another User posted a few years ago, when the items currently have zero stock.

This worked for me as well.

As the 3 items concerned had zero stock the solution was to add 1 item to each at a nominal value via a stock adjustment.

Then I was able to record the orders as bills without any problem. I then deleted the stock adjustment from the system.

Can you please advise why AccountRight has this isssue and why it has not been rectified since that post several years ago.

Also how can I stop this from happening again?

 

Cheers

David 

Celia_B's avatar
Celia_B
MYOB Moderator
5 months ago

Hi DavidF1,

 

Thank you so much for the update. We are happy to hear that our previous post helped you resolve this problem. Since this is significant to your business, I recognize how inconvenient you find this situation to be. We will raise this concern with our appropriate staff and investigate this matter. Please accept our apologies for the inconvenience. 

 

If you still need assistance or if you have other questions or concerns, please do not hesitate to contact us again or create a new post. We are more than happy to help.

 

Kind Regards, 

Cel