So the in tray is magically working again this morning and all my previously unprocessed documents are there. Anyone else have the same thing happen this morning?
Yes mine working again this morning. So frustrating as needed it last night
Yes mine is working again. I won't know until I am finished entering if I lost the document that actually opened and then had an error last night. Normally if a document opens and then I get an error I loss that document and then I need to go and find it again to scan it in.
Yes that happens to me too if something goes wrong.
Hi Everyone.
Thank you for your feedback and your patience in regard to this topic. In-tray documents are able to upload successfully. Service has now been restored, And our team will Monitor the service for stability.
If you're still having issues please do clear the AccountRight cache and try again, just to rule out any odd behaivours the software may be experiencing.
Note that you can only add documents up to 10MB in size to your In Tray, and in these formats: .PDF, .JPG, .JPEG, .TIFF, .TIF, and .PNG. Should your document(s) fall outside those parameters, that would have to be changed before successfully uploading.
If the error persists (and if using another upload option did not work), please locate and upload the Diagnostic Logs in your next reply, as this can help us in understanding what the software is doing at the time of the error.
Regards,
Earl
