Forum Discussion
You seem to be contradicting yourself?
"I'm sure that @Tracey_H would be able to offer assistance through that private message channel."
OR
" MYOB Moderators are here to help we may at times not address unsolicited private messages, which in this case,"
ALSO:
"We do encourage users to post on the Forum so that the full Community does benefit from that situation."
THIS EXACTLY WHAT I AM TRYING TO DO - if you read comments on this thread from others it is very clear to see that MYOB will NOT explain why this problem has happened in the past & is still happening now.
I do not have time to wait for hours on the phone for an explanation of why MYOB made a huge mistake.
This can not be blamed on any user based error!
As a customer of MYOB I think I am at least entitled to an explanation of how this happenend and a reassurance that this will not happen again - but it has now been 3 weeks asking on this Forum, by ONE private message (now deemed unsolicited - how insulting!) and a "Live Chat" that I had to wait 30 minutes for someone to become available to chat to.
It appears that MYOB's tactic to deal with their mistakes is to ignore and try to exhaust your paying customer's time and energy?
Wow,
This has happened to my company also.
One of my clients alerted me to the fact that somebody else's invoice has appeared on my stationery linked to an invoice emailed to them.
What's more is that I used the feedback system some 6 days ago to alert MYOB of the problem and have not had any repsonse whatsoever.
Furthermore, I thought I'd try to do the right thing and phone MYOB support based on a link offered in this thread (impossible to FIND whilst in MYOB)... the wait time is OVER 60 MINUTES...
They said in the wait messages that it would be quicker to use the support "chat" (again NOT AVAILABLE WITH IN MYOB itself???)... Guess what, the wait time for chat support is 79 minutes...
It scares me to think that MYOB is so under resourced that there is no realistic way to get timely support. I would be horrified with such response times (as a business owner myself).
What scares me more is that my companys' personal data could be emailed to any random on the planet (I "think" that the inconnrect invoice details on my template is for an Irish retail business back in 2019 where I am in Australia in 2023).
The commentary offered by MYOB staff in this thread is very much "wanting" as there are clear "DATA BREACHES" being swept under their feeble replies.
I also think it's time to dob them in as they ARE NOT TAKING THIS SERIOUSLY....
I suggest we all do a google search for "report cyber" and alert the Australian Cyber Security Centre of this breach.
- SharonC12 years agoTrusted User
Hi rorkin
100% agree with everything you have written.
The invoice emailed from our system was to a customer (NOT OURS) in another state that for a service that is not offered by our company dated 2020 that had a $0 balance!
Reporting this to Aus Cyber Security Centre may be our only option.
Would be very handy to know how many others have been affected by this too - so thank you for speaking up :)
- SharonC12 years agoTrusted User
FYI for anyone playing along at home!
I have been waiting for an answer from MYOB as to how this Data Breach occured since 20th January 2023!
No explanation has been forthcoming, all they did was ask that we run a "Securty Audit Report" to "see who modified the invoice" - what a joke! Not sure how we could modify our own invoice details to contain details of another business!
They also had the audacity to suggest that we "post a question for the team within the MYOB Community"
Our requests by email to Customer Service at MYOB have been ignored since 14-2-23.
THIS IS A SERIOUS DATA BREACH - NOT SOMETHING THAT SHOULD BE IGNORED
- PennyN2 years agoExperienced Cover User
This has just happened to me as well! I sent two invoices to the one customer & one of them had completely different details (Company & ABN), but was dated back in 2019. That's just a bit embrassing MYOB! I'm on hold while doing other work - but 10th in cue, best I put dinner on now. What a joke MYOB!
- gavin123452 years agoUltimate User
Hi PennyN
Sorry to hear - just for context, can you please advise if you are using an online AccountRight company file or a online Essentials/Business company file. If it is an AccountRight company file were you using Outlook to send, or myobs emailing feature in AR2023 for online files. And finally where you accessing the online company file via the desktop application or via the browser when the invoices were sent.
This info might help MYOB narrow down the cause. They are yet to acknowledge the issue publicly.
Regards
Gavin
- PennyN2 years agoExperienced Cover User
Hi gavin12345 , thanks for your reply!
It's from online AccountRight Live company file, and using the AR2023 for online files feature.
I had logged in via the desktop application.
It has happened to me on another clients file before, sending an invoice on their behalf, using the same way accessing as what I did today.
I gave up on hold to MYOB, I'd be waiting for hours otherwise.
Cheers,
Pennie
- SharonC12 years agoTrusted User
Absolutely appalling that this is STILL happening!