Forum Discussion

jdjordan's avatar
jdjordan
User
2 months ago

Record Invoice results in Communications Error

In the AR desktop app, I am able to log in and click 'Invoice' from an open quotation.  It goes from pink to blue as expected, but when I try to 'Record', 'Print' or 'Send' the invoice, I get a commu...
Hannah_V's avatar
Hannah_V
MYOB Moderator

Hi, jdjordan. Thank you for your post and Welcome in the Community Forum. 

 

We've reviewed your account from our end and successfully resolved the issue with your file. You should no longer encounter any errors. Could you please attempt to sign out both in AccountRight and on the web, and then sign in again? Please keep me updated on your progress.

 

Best regards,

Hannah

jdjordan's avatar
jdjordan
User
2 months ago

Thanks, Hannah, I appreciate your help.  For future reference is there a fix action that a user can take, or is it something that has to be done by MYOB support?  Also, can you advise what the root cause was so I can make notes for our business internal support?

  • Hannah_V's avatar
    Hannah_V
    MYOB Moderator
    2 months ago

    You're welcome, jdjordan.

     

    Upon checking, this is a current product issue that can be fixed on our end. However, it appears to be an issue with user permissions.

    Please let us know if you encounter further issues and we're here to help you. 

     

    If your concern is resolved to your satisfaction, kindly mark this as "Accept as Solution" to assist other users.

     

    Best regards,

    Hannah