Forum Discussion
This is still an issue for us. I deleted the original quotation, created a new one to see if it might have been corrupted, still no luck. I've also completely uninstalled the AR desktop app and re-downloaded and installed. Again, not successful. I need help with this, as it's bringing our business to a halt at the moment.
Hi, jdjordan. Thank you for your post and Welcome in the Community Forum.
We've reviewed your account from our end and successfully resolved the issue with your file. You should no longer encounter any errors. Could you please attempt to sign out both in AccountRight and on the web, and then sign in again? Please keep me updated on your progress.
Best regards,
Hannah
- jdjordan2 months agoUser
Thanks, Hannah, I appreciate your help. For future reference is there a fix action that a user can take, or is it something that has to be done by MYOB support? Also, can you advise what the root cause was so I can make notes for our business internal support?
- Hannah_V2 months agoMYOB Moderator
You're welcome, jdjordan.
Upon checking, this is a current product issue that can be fixed on our end. However, it appears to be an issue with user permissions.
Please let us know if you encounter further issues and we're here to help you.
If your concern is resolved to your satisfaction, kindly mark this as "Accept as Solution" to assist other users.
Best regards,
Hannah