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PIP3's avatar
PIP3
User
2 years ago

System.DivideByZeroException

Hi I am trying to convert a quote to an invoice and i am receiving the following message 

"something's gone wrong and Account Right needs to close. when i click on check for a solution it takes me to the error message  "System.DivideByZeroException "

 

Thanks for your help with the following. 

 

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  • CloverQ's avatar
    CloverQ
    Former Staff
    2 years ago

    Hi PIP3 

     

    There are a few things to check for this error message:

     

    •  Check if there's any items in the quote with 100% discount. If so, please remove that item discount, convert the order, save the invoice, then re-add the discount line.
    • Check if any items are used in more than 1 transaction lines in the quote, if so, please combine the lines for the same item to a single line, then convert the quote.
    • If the above all checks out, please try clearing AccountRight cache. 

    If you have any further questions please feel free to let us know.

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