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Booran's avatar
Booran
Experienced User
12 months ago
Solved

Taxable payments report -operation timeout

We use desktop AccountRight Standard 2016. 

So far there were no problems with generating Taxable payment report. We do it for years already.

But now this is a trouble.

After waiting for a while, message appears - An application operation has timed out.

Retry doesn't help. This situation apply to report starting from the begining of the financial year to date.  However, reports for 4 months or less are produced.

Trying to generate report from the Purchases centre doesn't help either.

What would be the problem and how to fix it?

  • Celia_B's avatar
    Celia_B
    11 months ago

    Hi Booran 

     

    Thank you for responding and keeping us up to date on the situation.

     

    As for this concern, Yes, you are correct if you experiencing session time out, you may require support from your IT to accomplish some of the activities. And Help Article: AccountRight time-out extender can serve as a guide and provide additional information. 

     

    If you still need further assistance with this. Just let me know. I'm happy to assist you. 

     

    or If my response has answered your inquiry please click "Accept as Solution" to assist other users find this information.

     

    Cheers 

    Cel 

     

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  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    12 months ago

    Hi Booran 

    Thank you so much for your post. We are aware that some users are experiencing performance issues and time out errors, this is being investigated as a priority by our developers.

     

    In the meantime, taking your file offline then restoring it online has resolved the issue for users and may be worth a try. *We understand this may not be suitable for all users.

     

    To do this:

     

    1. make a backup of your online file
    2. follow the steps under To restore a backup locally to a PC in this help article: Restore your company file
    3. follow the steps under To restore a backup online in the same help article

    If possible can you please provide the following information:

     

    • the last FOUR digits of your serial number
    • are there pages that are worse than others, eg, banking, payroll etc
    • what do you see when it is slow, eg, spinning wheel, error messages
    • is it all times of the day or at certain times
    • are there any other programmes running at the same time, eg anti virus

    If you continue to have problems please let me know.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
    Regards,
    Earl

      • Celia_B's avatar
        Celia_B
        MYOB Moderator
        11 months ago

        Hi Booran 

         

        Thank you for responding and keeping us up to date on the situation.

         

        As for this concern, Yes, you are correct if you experiencing session time out, you may require support from your IT to accomplish some of the activities. And Help Article: AccountRight time-out extender can serve as a guide and provide additional information. 

         

        If you still need further assistance with this. Just let me know. I'm happy to assist you. 

         

        or If my response has answered your inquiry please click "Accept as Solution" to assist other users find this information.

         

        Cheers 

        Cel