Forum Discussion

ilovepho's avatar
ilovepho
Experienced Cover User
4 months ago
Solved

MYOB Shutting Down When I Select Employee Card File

When I select an existing employee to make change to their card, MYOB wants to close and card file will not open at all.

Can you help with this please.

  • Princess_R's avatar
    Princess_R
    4 months ago

    Hi ilovepho,

     

    Thank you for your post.

     

    I've executed a fix script to address the issue you're experiencing. Please ensure you log out and then log back in before trying to access the employee card file again.

    Please don't hesitate to reach out if you need more assistance.

     

    If my response has answered your question, please click on "Accept as Solution" to help other users find this information.

     

    Cheers,

    Princess

9 Replies

Sort By
  • FedUp's avatar
    FedUp
    Experienced Cover User
    4 months ago

    Sorry I can't help but I posted on Monday as I am having the same problem with a supplier card - so far no response

    • gavin12345's avatar
      gavin12345
      Ultimate User
      4 months ago

      Hi FedUp  and ilovepho 

       

      This is caused by a bug in the software - if your file is online, you need to ask MYOB to run a script to fix the issue.

       

      I have tagged a couple of moderators - hopefully someone will be in touch soon. 

       

      Celia_B Princess_R 

       

      Regards

      Gavin

      • FedUp's avatar
        FedUp
        Experienced Cover User
        4 months ago

        Thank you for your response Gavin - I had noticed that it was an ongoing issue from previous posts - hopefully it will be resolved, it's a real nuisance having the programme constantly shutting down.

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator
      4 months ago

      Hi, FedUp

       

      Thanks for your post.

       

      We have sent you a private message to further assist you with this. Kindly check, as we are looking forward to your response.

       

      Best regards,

      Doreen

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    4 months ago

    Hi ilovepho,

     

    Thank you for your post.

     

    I've executed a fix script to address the issue you're experiencing. Please ensure you log out and then log back in before trying to access the employee card file again.

    Please don't hesitate to reach out if you need more assistance.

     

    If my response has answered your question, please click on "Accept as Solution" to help other users find this information.

     

    Cheers,

    Princess

      • Princess_R's avatar
        Princess_R
        MYOB Moderator
        4 months ago

        Hi ilovepho,

         

        You're welcome! I'm glad to hear that you can now view your employee's card file. I'll now be closing this post as resolved. If you encounter any similar issues in the future or need assistance with anything else, don't hesitate to reach out. Our team is always here to help.

         

        Cheers,

        Princess

Related content