Payroll Timing Out and Application Closing

Question

Attempting to process a Pay Run which keeps failing.

I have just tried to open the saved Pay Run created by my client to check details and received the below error log with an "AccountRight needs to close...." error.

Need an urgent fix as wages cannot be processed.

AccountRight Application Error Report

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Application Version: 2024.2.1.3

Application File Version: 2024.2.1.3

Incident Id: 860f75f1-7e95-4a31-a490-798791ec8678

Time: 3 April 2024 10:13:19 AM

Code:

Unknown (0)

Message:

(Unknown): ShowUIView(PayrollProcessARLive,...,...)

Stack Trace

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1 : MYOB.Huxley.API.HuxleyApplicationException

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MYOB.Huxley.API.HuxleyApplicationException: (Unknown): ShowUIView(PayrollProcessARLive,...,...) ---> System.NullReferenceException: Object reference not set to an instance of an object.

at Huxley.UI.Model!0x06001714!MYOB.Huxley.UI.Model.Facades.Payroll.ProcessPayroll.ARLive.UIPayRunParameters.get_LeaveInAdvance() +0x2c

at Huxley.UI.Model!0x0600171f!MYOB.Huxley.UI.Model.Facades.Payroll.ProcessPayroll.ARLive.UIPayRunParameters.ExtendUIValidationResults(List`1 results, String wrappedPropertyName) +0x0

at Huxley.UI.Model!0x0600295d!MYOB.Huxley.UI.Model.Facades.Base.UIObject`1.ExtendUIValidationResults(String wrappedPropertyName) +0x6

at Huxley.UI.Model!0x0600295c!MYOB.Huxley.UI.Model.Facades.Base.UIObject`1.ProcessValidationForPropertyMapping(IEnumerable`1 busObjPropMaps, Boolean shouldRunInBackground) +0x84

at Huxley.UI.Model!0x0600295b!MYOB.Huxley.UI.Model.Facades.Base.UIObject`1.ValidateUIModel(IEnumerable`1 propertyName, Boolean shouldRunInBackground) +0xb5

at Huxley.UI.Model!0x06002958!MYOB.Huxley.UI.Model.Facades.Base.UIObject`1.ValidationResults(IEnumerable`1 propertyNames, Boolean shouldRunInBackground) +0x7

at Huxley.UI.Controllers!0x060011b9!MYOB.Huxley.UI.Controllers.Base.BaseControllerBusinessObject`5.Validate(IUIValidatable validate, IEnumerable`1 propertyNames, Boolean secondaryChange) +0x5

at Huxley.UI.Controllers!0x060011b6!MYOB.Huxley.UI.Controllers.Base.BaseControllerBusinessObject`5.ValidateDataRecord() +0x8

at Huxley.UI.Forms!0x060033d8!MYOB.Huxley.UI.Forms.Payroll.ProcessPayroll.ARLive.SelectPayPeriod.OnPageLeaving(PageLeavingEventArgs args) +0x9

at Huxley.UI.Forms!0x060027a5!MYOB.Huxley.UI.Forms.BaseForms.BaseViewWizard.OnCustomRight1Clicked(ButtonClickedArgs args) +0x12e

at Huxley.UI.Forms!0x060033a8!MYOB.Huxley.UI.Forms.Payroll.ProcessPayroll.ARLive.ProcessPayrollWizard.OnAfterContainerInitialized() +0x85

at Huxley.UI.Forms!0x060026c8!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.InitializeContainer(IUIViewPresenter uiPresenter, IController parentController, IUIContext context, EntityInfo eInfo) +0x24e

at Huxley.UI.Forms!0x06002721!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.DynamicContainerLoad(String resourceId, String name, IController controller, IUIContext context, EntityInfo eInfo, Boolean visible) +0x228

at Huxley.UI.Forms!0x0600271d!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.DynamicContainerLoad(String resourceId, IUIContext context, EntityInfo eInfo) +0xa

at Huxley.UI.Forms!0x0600235a!MYOB.Huxley.UI.Forms.BaseForms.BaseViewForm.InitializeForm(UIViewType ViewType, IUIViewPresenter uiViewPresenter, String containerResourceID, IUICompanyFile companyFile, EntityInfo eInfo, Boolean showAsModal, BeginNotificationRefreshMethod refreshMethod) +0x122

at Huxley.UI.Framework!0x06000175!MYOB.Huxley.UI.Framework.Presenter.UIViewFactory.GetForm(UIViewType viewType, EntityInfo eInfo, IUIViewPresenter presenter, Boolean showAsModal, BeginNotificationRefreshMethod refreshMethod) +0x88

at Huxley.UI.Framework!0x06000174!MYOB.Huxley.UI.Framework.Presenter.UIViewFactory.Show(IUIViewPresenter presenter, UIViewType viewType, Boolean showDialog, EntityInfo eInfo, IUIContext context, Boolean visible, BeginNotificationRefreshMethod refreshMethod) +0xaa

at Huxley.UI.Framework!0x06000193!MYOB.Huxley.UI.Framework.Presenter.UIViewPresenter.ShowUIView(UIViewType uiViewType, EntityInfo entityInfo, BeginNotificationRefreshMethod refreshMethod) +0x4a

--- End of inner exception stack trace ---

at Huxley.UI.Framework!0x06000193!MYOB.Huxley.UI.Framework.Presenter.UIViewPresenter.ShowUIView(UIViewType uiViewType, EntityInfo entityInfo, BeginNotificationRefreshMethod refreshMethod) +0xa3

at Huxley.UI.Framework!0x06000191!MYOB.Huxley.UI.Framework.Presenter.UIViewPresenter.ShowUIView(UIViewType uiViewType, EntityInfo entityInfo) +0x12

at Huxley.UI.Controllers!0x060018ec!MYOB.Huxley.UI.Controllers.Payroll.PayrollLaunchUtility.LaunchProcessPayroll() +0x33

at Huxley.UI.Forms!0x0600191d!MYOB.Huxley.UI.Forms.CommandCentre.CommandCentrePayroll.staProcessPayroll_Click(Object sender, EventArgs e) +0x0

at System.Windows.Forms!0x06000d73!System.Windows.Forms.Control.OnClick(EventArgs e) +0x19

at DevExpress.XtraEditors.v17.1!0x06000d4f!DevExpress.XtraEditors.BaseButton.OnClick(EventArgs e) +0x2e

at DevExpress.XtraEditors.v17.1!0x06000d48!DevExpress.XtraEditors.BaseButton.OnMouseUp(MouseEventArgs e) +0x1d

at System.Windows.Forms!0x06000e57!System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks) +0x184

at System.Windows.Forms!0x06000e67!System.Windows.Forms.Control.WndProc(Message& m) +0x66f

at DevExpress.Utils.v17.1!0x06002708!DevExpress.Utils.Controls.ControlBase.WndProc(Message& m) +0x2e

at DevExpress.XtraEditors.v17.1!0x06000256!DevExpress.XtraEditors.BaseControl.WndProc(Message& msg) +0x0

at System.Windows.Forms!0x06005501!System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m) +0x0

at System.Windows.Forms!0x06005504!System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m) +0x8e

at System.Windows.Forms!0x06002cd7!System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam) +0x25 ==========

MODULE: DevExpress.Utils.v17.1 => DevExpress.Utils.v17.1, Version=17.1.7.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a; G:b8c34c059b804930811d5f6d50999b6c; A:1

MODULE: DevExpress.XtraEditors.v17.1 => DevExpress.XtraEditors.v17.1, Version=17.1.7.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a; G:6df94e55f5bd4444b910d4b2a37076a4; A:1

MODULE: Huxley.UI.Controllers => Huxley.UI.Controllers, Version=2024.2.1.3, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:20971d0ee6c140cdb9cbe7614dd6ff4c; A:1

MODULE: Huxley.UI.Forms => Huxley.UI.Forms, Version=2024.2.1.3, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:221a66c1577647d988c8d366fb1b6d68; A:1

MODULE: Huxley.UI.Framework => Huxley.UI.Framework, Version=2024.2.1.3, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:bbf1a4d2e9d7487f89246e39f6b32372; A:1

MODULE: Huxley.UI.Model => Huxley.UI.Model, Version=2024.2.1.3, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:0a743ceb90de4e88b2e27504d37e8f35; A:1

MODULE: System.Windows.Forms => System.Windows.Forms, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:8eca987aa57a46198ff9f51f25fe4bb4; A:1

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2 : System.NullReferenceException

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System.NullReferenceException: Object reference not set to an instance of an object.