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GA39's avatar
GA39
Trusted User
8 months ago
Solved

Payslip sent to wrong employee

We have multiple entities using MYOB AccountRight for years.

Yesterday when we sent out payslips via outlook.

MYOB ended up sending payslips to wrong employees.

 

For example, originally MYOB should send payslip to Thomas via Outlook on behalf of AAA Pty Ltd.

MYOB ended up sending below email to Anna who works for BBB Pty Ltd.

 

Subject: BBB Pty Ltd

Sent to: Anna

Attached PDF: payslip of Thomas (AAA Pty Ltd)

 

At that time, multiple MYOB files are opened. However, when we send out emails, we do it one by one. We didn't send out payslips of multiple MYOB files at the same time.

  • Doreen_P's avatar
    Doreen_P
    8 months ago

    Hi, GA39 

     

    Do you still require further assistance with your concern? Please don't hesitate to reach out to us. We are delighted to assist you.

     

    Best regards,

    Doreen

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  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    8 months ago

    Hi, GA39 

     

    Thanks for your post.

     

    We're glad to have you here in the MYOB Community Forum. Regarding your concern, kindly try sending the pay slips again one by one to see if they will be sent to the wrong employee. Also, you may check the settings of your Outlook from your AccountRight. To do this, kindly go to Setup > Select Preferences > Click Emailing tab. You may also check The Help Article: Sending emails using Microsoft Outlook for further information.

     

    Please let us know if you require any further assistance with this. We are happy to assist.

     

    Best regards,

    Doreen

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    8 months ago

    Hi, GA39 

     

    Do you still require further assistance with your concern? Please don't hesitate to reach out to us. We are delighted to assist you.

     

    Best regards,

    Doreen

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    8 months ago

    Hi, GA39

     

    We're glad to hear that we were able to assist you. Please be informed that we will be closing the thread now. Feel free to reach out to us if you encounter any further issues.

     

    Best regards,

    Doreen