Forum Discussion

Wapal's avatar
Wapal
User
2 years ago
Solved

Possible Blacklisted Email

Hi I am a staff member of a business that uses MYOB, I have recently stopped receiving payslips to my external email account that has been receiving them for many years without issue. "Diagnostic-Cod...
  • Leneth_A's avatar
    Leneth_A
    2 years ago

    Hi Wapal 

     

    Thanks for your post.

     

    I checked the email address you provided it's on the list marked for spam likely sending bulk emails. I have removed the email from the blacklisted list.

     

     

    Please don't hesitate to post again if you need help in the future.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

     

    Cheers,
    Leneth
     

Wapal's avatar
Wapal
User

Hi Leneth_A, thanks for the response.

 

The email address in question is an outlook.com account so very common domain that many people would be using, if outlook.com was blocking MYOB emails I imagine that would be a huge problem for a lot of businesses.

 

I have AccountRight@apps.myob.com set on that account in the safe senders list.

 

I have seen other posts where this rejection message would appear to coming from MYOB and not from an external provider, such as this recent post: 

https://community.myob.com/t5/AccountRight-Sales-and-purchases/Emails-bouncing-Diagnostic-Code-rejected/m-p/805727

 

If MYOB has a list of blocked email addresses then can we simply check that rather than using different emails to try and find one that works, I would rather find the root cause of the issue than try find workarounds.

 

thanks.

Leneth_A's avatar
Leneth_A
MYOB Moderator
2 years ago

Hi Wapal 

 

Thanks for your post.

 

I checked the email address you provided it's on the list marked for spam likely sending bulk emails. I have removed the email from the blacklisted list.

 

 

Please don't hesitate to post again if you need help in the future.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

 

Cheers,
Leneth
 

  • WendyWatch's avatar
    WendyWatch
    User
    11 months ago

    Can you please check that an email isn't on the blacklist?  This is the message l receive

     

    "Sorry, email delivery was unsuccessful.

     

     

    • Isaiah_C's avatar
      Isaiah_C
      MYOB Moderator
      11 months ago

      Hi WendyWatch,

       

      Thank you for reaching out to us and I'll be glad to assist you with this. Let me go ahead and further look into this. Please send me a Private Message containing the following:

       

      • Serial number
      • Email address

       

      Please let me know if you need further help.

       

      Kind regards,

      Sai

      • WendyWatch's avatar
        WendyWatch
        User
        11 months ago

        Sorry l don't know how to message you privately as all the links don't allow me to message you.