Forum Discussion
Hi Melisa,
I rang support twice now and ive lodged a case, which i was meant to get a call back in 72hrs. This hasnt happened. Ive send all my screen shots and requested documents to PSS support email i was given. Still no repsonse.
The ETP has nothing to do with why this is happening. Our employees are not entitled to any ETP so they are just purely made inactive and term dates entered.
This really shouldnt be happening at this very stressful time of th year. Everyone is having the same issue with no response or workable solution.
If someone can please call me back asap that would be appriciated.
Thank you
I agree this has nothing to do with ETP. We don't have any of those payment types either.
I updated to STP phase 2 prior to finalising 30 June 2022 (stupidly).
The issue is what is being gathered on the STP Verification Report and it is not to do with ETP. All employees are correct we have run an update event for everyone and still it doesn't agree.
We are a Hospitality business with multiple payroll categories so it is very difficult trying to locate the large variance.
PAYG and Super are correct, the screen is correct it is just Gross Wages on the STP verification report that is short at least $300,000 odd K.
Can you please fix this MYOB it is taking hours!!!!