Forum Discussion

HayB's avatar
HayB
Contributing User
2 years ago

Default super fund - self onboarding

I am having a problem with staff who wish to select the default fund. They are unable to nominate the employers default fund.   Which fund would you like to nominate? Your employer's default fund ...
HayB's avatar
HayB
Contributing User
2 years ago

I am having the same problem with staff who wish to select the default fund. They are unable to nominate the employers default fund.

 

Which fund would you like to nominate?

Your employer's default fund
 

"It looks like your employer has not specified a default fund, please contact them if you’d like to use your company’s defaut fund"

 

Employees are unable to complete the onboarding form without a Super fund being nominated. They also can not select the super fund that we use as the default fund from the list of super funds as they do not have a member number.

 

I do not know how to fix this issue if they contact us about using the default fund. The only solution I can find is to get the employee to select the default fund from the list of funds and then add a dummy member number, which I then remove once the information is uploaded to MYOB.

 

There must be some way that the default fund is added to the onboarding form.

 

Thanks

 

Hayley

 

  • SamaraM's avatar
    SamaraM
    Former Staff
    2 years ago

    Hi Hayley (HayB) 


    Sorry to see that no one has offered assistance with your query. There are 2 areas that AccountRight pulls information from when checking for a default fund.

     

    Could you check the following:

    1. Go to Setup > General Payroll Information > check if there is a Fund in the field for Default Superannuation Fund.
    2. Click on the blue arrow to open the Superannuation Fund Information > Check the following fields have information populated; Registered Name, Spin/USI, ABN.

     

    Let me know how you get on and if you still receive the error, please send through a screenshot so we can assist further.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.