Forum Discussion
Hi RoxyAtButtery,
Thanks for your post and welcome here to the Community Forum. Apologies for the delay in responding. We appreciate your effort in flagging this to us, and we are thankful for your patience and understanding on this matter.
Thank you for explaining the details of your concern about your employee statement. In this matter, some reasons why it happens is if you have the same information on your payroll details. You will need to check the payroll details if they have the same information, and you may check if you file it to the ATO incorrectly.
Please don't hesitate to post again if you need help in the future.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Cheers,
Leneth
- Leneth_A9 months agoMYOB Moderator
Hi RoxyAtButtery,
Thanks for clarifying the issue, and apologies for any inconvenience this has caused. We appreciate you taking the time to explain the issue.
If the income statement is the issue and it is correct in MYOB, you would need to reach out to the ATO to fix this. Also, could you confirm if you already send update event? If yes, you would need to check your income statement to the ATO.
Please let me know if you need further help.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Cheers,
Leneth- RoxyAtButtery9 months agoExperienced Cover UserHi Leneth_A, Yes - quite a lot of update events have already been sent to try and fix the situation but nothing has worked. I have already researched the ATO website before I contacted MYOB to see if they had any solutions and they say that as the Income Statements come from MYOB if there are any errors we need to go via our software provider to arrange a solution. Please advise what that solution might be?
- RoxyAtButtery9 months agoExperienced Cover UserHi Leneth_A can we please elevate this to tech support?