Hi Janet (precision)
Thank you for your post. Generally, this error would occur if there are 2 cards for 1 employee. When they changed their name - did you perhaps create a new card instead of editing the name on the existing employee card?
If that is the case, then you would need to reinstate the original employee card, delete any pay runs since creating the new card, re-record the pay runs, then inactivate the newer one.
Once this is done then the system will no longer identify that 2 Employee Cards contain the same Superfund information.
Here is our Help Article on that process in case you get stuck: Reinstating an employee.
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