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lynn561237's avatar
lynn561237
Trusted User
2 years ago

Super Amount doesn't match in Payroll Activity Detail vs Payroll Summary

Hi,

 

We have an odd situation where:

- An employee's final pay was processed mid-Oct

- Total super payable for Oct 22 = $378.66. This was paid to the clearing house 27/10/22 via the Pay Liabilities function

- This shows up correctly in the Payroll Activity Detail report and Payroll Category Transactions report

- But not in the Payroll Summary - it's short by this amount exactly

- In the employee card Find Transactions window, the payment of the super on 27/10/22 shows twice, although only 1 payment was made

 

This seems to be a bug. Has anyone encountered this or any ideas on how to resolve? 

 

Thanks.

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  • Tracey_H's avatar
    Tracey_H
    Former Staff
    2 years ago

    Hi lynn561237 

     

    Thanks for your post. The Payroll activity and Category transactions reports get their data from pays recorded in Process Payroll. The Payroll summary and Payroll register reports get their data from the employee card>>Pay history. So the first place to look when you have situations like this is run the activity and register reports.

     

    If they are different it means that the employee card>>Pay history has been manually changed and you will need to change it back to what it should be. It sounds like this will be the case for your situation.

     

    If the super payment has been duplicated in the software you'd have two Pay liabilities transactions. If this is the case, did you reverse and reprocess the pay transaction or the original Pay liabilities transaction?

     

    Please let me know how you go.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.