Forum Discussion

teren's avatar
teren
Experienced User
3 years ago
Solved

Super not accrued

Hi, I noted one particular employee super is not accrued. I have checked the set up under Payroll Details - Superannuation-. The Superannuation Guarantee is tick off - all accounts is assigned. Ca...
  • LRBooks61's avatar
    LRBooks61
    3 years ago

    Hi TW

     

    Check in the standard pay tab also to see if the super guarantee is showing there

     

     

    Often at the start of the month an employee does not meet the threshold of $450 to accrue super .

    So in that payrun it shows as zero.

     

    MYOB is, however , very clever and once the threshold has been reached in the next pay runs for that month it accrues for all of them

    eg 

    First pay run $200 - no super shown

    2nd pay run $200 - no super shown

    3rd payrun $200 - super shows as $60 i.e. 10% of $600

     

    Hope that helps with your issue

     

    Lisa

     

LRBooks61's avatar
LRBooks61
Ultimate Cover User

Hi TW

 

Check in the standard pay tab also to see if the super guarantee is showing there

 

 

Often at the start of the month an employee does not meet the threshold of $450 to accrue super .

So in that payrun it shows as zero.

 

MYOB is, however , very clever and once the threshold has been reached in the next pay runs for that month it accrues for all of them

eg 

First pay run $200 - no super shown

2nd pay run $200 - no super shown

3rd payrun $200 - super shows as $60 i.e. 10% of $600

 

Hope that helps with your issue

 

Lisa

 

teren's avatar
teren
Experienced User
3 years ago

HI Lisa

SuperGuarantee is showing on the Standard Pay tab. The staff pays is over $450 threshold as well.

Please see attached SuperGuarantee Tab, did I miss something?

Only this staff the super accrued is not working.

 

Thank you

LEE

  • LRBooks61's avatar
    LRBooks61
    Ultimate Cover User
    3 years ago

    Hi Lee,

     

    That looks percfectly fine to me .

    Have a look in the category tab where it says employee and see if anyone is ticked in there ( shouldn't matter- but if some are and this employee isn't tick them)

     

    Sorry other than that I can think of no reason it isn't accruing

     

    Lisa

  • Tracey_H's avatar
    Tracey_H
    Former Staff
    3 years ago

    Hi teren 

     

    I just wanted to check in and see if you've resolved this. If you're still having problems can you send a screenshot of a dummy pay for that employee with the pay period as the first one for the month. Please make sure you remove sensitive information from screenshots prior to posting on the public Forum.

    • teren's avatar
      teren
      Experienced User
      3 years ago

      Thank you Tracey, I have make another call and one of the staff has help me to resolved the problem.

      • Sally11's avatar
        Sally11
        User
        3 years ago

        Hi Teren I am having the same problem with one of our employees. I have 22 employees that are all set up the same but for some reason the super is not being calculated for one employee.

         

        How did you solve this problem ?