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design_jpe's avatar
design_jpe
Contributing Cover User
2 years ago
Solved

Superannuation payment error

Hello

 

I am trying to process superannuation for a new employee.  Their super fund details weren't correct when i first processed thier payroll, and when i tried to process super I received the error message"You need to enter a valid employee membership number for this employee".

 

I have now confirmed thier super fund details and member number, however I am receiving the same error message.

 

Does anyone know how to resolve this?

 

Thanks 
Matt

  • Melisa_D's avatar
    Melisa_D
    2 years ago

    Hi design_jpe, 

     

    Thanks for confirming that, for this superfund can you please make sure that the member number # prefix is 010, once updated you should be able to process super payments to that fund for the employee. 

     

    Do let me know how you go. 

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  • Melisa_D's avatar
    Melisa_D
    Former Staff
    2 years ago

    Hi design_jpe, 

     

    Thanks for your post. Can you please confirm the employees Superannuation funds name, ABN and spin/USI number so I can take a look into this for you. 

    • design_jpe's avatar
      design_jpe
      Contributing Cover User
      2 years ago

      Hi Melisa

       

      Thanks for the reply.  Super details are:

       

      CFS Firstchoice Personal Super

      FSF0217AU/FSF0217AU

      ACN 26 458 298 557

       

      Cheers

      • Melisa_D's avatar
        Melisa_D
        Former Staff
        2 years ago

        Hi design_jpe, 

         

        Thanks for confirming that, for this superfund can you please make sure that the member number # prefix is 010, once updated you should be able to process super payments to that fund for the employee. 

         

        Do let me know how you go.