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Tash2019's avatar
Tash2019
Experienced Cover User
2 years ago

Timeout Extender not working

Hi there,

 

I am having an issue running a few reports that continue to time out. I have followed the timeout extender instructions, increasing to 3600 seconds,  but still get the same result.

 

I am trying to run a payroll category transaction report for a 12 month period, this report usually takes several minutes to generate.

 

Within a minute or so I get the same error "Operation Timeout - An application operation has timed out. Would you like to retry this operation?" Hitting retry just provides the same result. 

 

I have checked the config file and confirmed the changes I made did save, both Timeout sections are set to 3600.

 

I have attached the diagnostic log.

 

Thank you

 

Tash

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  • Tash2019's avatar
    Tash2019
    Experienced Cover User
    2 years ago

    Can someone from support respond to this please? I have tried to call MYOB twice, waiting on hold over an hour then got disconnected.

    • Tash2019's avatar
      Tash2019
      Experienced Cover User
      2 years ago

      Hi Melisa,

       

      We have tried both of your suggestions, then reinstated the timeout extender, which gave the same result. System timeouts within a few minutes. We have even tried running the reports for a shorter period, no success.

       

      Please advise solution, we have several EOFY reports to run.

       

      Tash