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Albanyallsoils's avatar
Albanyallsoils
User
2 years ago

Whoops We've Hit A Snag

Ive been trying to set up Pay My Super for the last week and I keep receiving this message at the end of the steps. Unable to progress further. Please help asap.

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  • Sam_R's avatar
    Sam_R
    Former Staff
    2 years ago

    Hi Albanyallsoils,

     

    Thank you for your post, and Welcome to the Community Forum!

     

    So that I can look into this for you, could you please confirm if this is the first time you're paying super using the Pay Super feature?

     

    If not, can you please advise the last time you successfully submitted a super payment using the portal?

    • Albanyallsoils's avatar
      Albanyallsoils
      User
      2 years ago

      I have previoulsy been using the super portal with MYOB essentials, no problem.

      Just upgraded to Account Right in Octobher and this will not work

      • Sam_R's avatar
        Sam_R
        Former Staff
        2 years ago

        Hi Albanyallsoils,

         

        So that I can look into this further for you, please send me a private message with the following details:

         

        • Serial number
        • Business name
        • Your name + email 

        If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.