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Viv2's avatar
Viv2
Experienced User
4 years ago
Solved

ATO Portal

I tried to lodge my activity statement with the ATO using their  portal today..I do not lodge through myob.

however I could get into the portal but could not open the activity statement documents.

after spending an hour on the phone with the ato they could not find anything wrong their end.

they did ask if I had any software updates and myob is the only update to 202.4.2 I have had.

Is there anything that you are aware of.? Thanks Viv

 

  • Julie_A_C's avatar
    Julie_A_C
    4 years ago

    Hi Viv2 

     

    LOL....you will be amazed at how many times the ATO will say it is a software problem and not admit to it, or their telephone people have no idea so...when in doubt the answer is, "It is a software update, or your Accounting software".

     

     

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  • Viv2's avatar
    Viv2
    Experienced User
    4 years ago

    1 day later and now I can open the activity statements. It seems to have fixed its self.. just maybe it was a slow internet on the day. 

    • Julie_A_C's avatar
      Julie_A_C
      Partner
      4 years ago

      Hi Viv2 

       

      LOL....you will be amazed at how many times the ATO will say it is a software problem and not admit to it, or their telephone people have no idea so...when in doubt the answer is, "It is a software update, or your Accounting software".