Solved
Attachments have dropped off transactions and reverted to the In Tray
I logged into my AccountRight file to find more than 1,000 documents in my In Tray. They are all older documents dated from 2016 - 2019. Upon investigation it seems that these documents, that have been previously attached to bills, have dropped off the original transaction and reverted to the In Tray.
Has anyone seen this happen before? I'm not about to go back and attached > 1,000 documents to bills, given the age of them, but my concern is why this has happened and could it happen again with more recent documents.
It seems to have fixed itself overnight. I logged in this morning and the issue has resolved.
To anyone who experiences this in the future - I suggest you give it 24 hours to resolve itself before taking any action.
