janettes
12 days agoExperienced User
super
One crew member has given me wrong super details for them. I have received two payments back.
I now have the correct details. Please advise how I can fix this.
One crew member has given me wrong super details for them. I have received two payments back.
I now have the correct details. Please advise how I can fix this.
Hi janettes,
Thanks for reaching out.
If you've received those payments back, you'll want to hop over to the 'Manage Payments' section to reverse the super payment. If it was part of a batch payment that included the returned one, just reverse the whole batch. Once that's done, head to 'Pay Liabilities' to record the successfully paid super contributions. The returned payment? No worries, you can process that through the 'Pay Superannuation' window. Need more detailed steps? We've got you covered right here.
Feel free to post again anytime if you require further assistance.
If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.
Best regards,
Doreen