Forum Discussion

InTuneMusic's avatar
InTuneMusic
Experienced Cover User
3 months ago

Can't Login Hang/Freeze

Hello MYOB Team & Community   For the last 2 weeks it has been a struggle to log into MYOB. MYOB hangs/freeze on the enter your email then times out to return to the click on your Company File pag...
Doreen_P's avatar
Doreen_P
MYOB Moderator

Hi InTuneMusic,

 

Thanks for your response.

 

I was able to run a fix on your company file. Kindly close your AccountRight and then log back in. Try to process a pay run now and let me know if it's working already and if you're still having issues logging in.

 

Feel free to post again anytime if you require further assistance. 
 
If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

 

Best regards,

Doreen

InTuneMusic's avatar
InTuneMusic
Experienced Cover User
24 days ago

Hello Doreen, 

 

Login is still Bugged

 

Your payroll fix didn't work.

Issue still exsits

  • Lynch's avatar
    Lynch
    Experienced Cover User
    24 days ago

    I'm having the exact issue as @InTuneMusic, now 2 weeks in a row when trying to payroll reporting declaration. 

     

    I've also had issued trying to go in and have reset my password and 2FA.....nothing has changed still having issues loggin in.

     

    What's going on MYOB these were never issued previously?

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator
      24 days ago

      Hi Lynch,

       

      Thanks for your post.

       

      I understand that you're also having issues reporting pay runs through AccountRight. With that, kindly confirm the last four digits of your serial number and the company file ID that you can find by going to Help > About MYOB AccountRight. I may need to run a fix on your company file to assist you with your concern.

       

      Best regards,

      Doreen

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    24 days ago

    Hi InTuneMusic,

     

    Thanks for the update.

     

    Since running a fix on your company file did not work on your end, I highly recommend using virtual assistant MOCA. It's designed to dive deeper into issues like this. Give it a go!


    Feel free to engage with MOCA through myob.com/support for any queries or assistance you might need. Don't worry if MOCA can't provide the help you need, our live chat team is just around the corner to pick up from where MOCA left off.

     

    Best regards,

    Doreen

    • InTuneMusic's avatar
      InTuneMusic
      Experienced Cover User
      17 days ago

      Ok, so MOCA is the virtuial assistant.....

       

      Please let me know the correct question to ask it to fix this issue? 

       

      I don't have 4 hours to wait on hold to actually talk to a human, who then probably can't fix the issue anyway.

       

       

      • InTuneMusic's avatar
        InTuneMusic
        Experienced Cover User
        17 days ago

        Ohh and Yes the problem still exists with both issues

         

        1) Log in to MYOB on Desktop

         

        2)Payroll Declaration is still broken