Forum Discussion
Hi JoanEllen , just adding a quick note, feedback@myob.com is the address to send a complaint. And the previous MYOB forum moderators used to be employees until about a month ago, but the current moderators are now part of a contracted support team based in the Philippines.
OK, thanks for that Mike.
- gavin123452 years agoUltimate User
Hi JoanEllen
Based on your screenshot you are not using the server edition. The Library location may have been set to the Public Folder. This can be changed by using Set Library Location under your Start Menu > MYOB.
In one of your earlier posts you mentioned :
Are these usual things you'd find in a log file? I had no other problems at all with any other software on the computer. It's only MYOB that freezes - usually if I type too quickly. Then I have to go into task manager and end Huxley process, then login again. That's a daily occurrence.
The entries in your log file are unusual for a non server edition. I can't tell exactly as it seems only part of the file was included. More importantly you mentioned MYOB is freezing and this is a daily occurrence. If what you are describing (myob reverting to old copy) happens after a crash and MYOB did not close properly, it is possible the transactions you entered etc are not committed to the database because of the crash, and are lost. The company file is not closed properly and remains as it was before. Some things may not be completed until the database connection is properly closed.
You need to identify what is causing the freezing. This is unusual and is either caused by something on your computer in terms of software interfering etc or by a corruption in your file that causes MYOB to freeze. Try running AR2023 as administrator to see if this helps.You likely need to get someone to either look at your company file or at your computer system. I don't like your chances of any practical help from MYOB with this. Talk to your IT person if you have one. Send me an email if you want contact details for someone who might be able to assist remotely - there would be a fee for this assistance though.
Once you solve this issue, you will likely solve the missing transactions issues as well.
Regards
Gavin
- JoanEllen2 years agoExperienced User
Thanks again Gavin and I do appreciate your working on a Saturday.
Yes, it's possible when I installed MYOB PC edition 2022 I chose Public Documents as the default folder possibly because we once had a network in the office and that was the existing file location. So is it advisable to change the file location to MyAccountRight - the usual one for PC edition?
Yes, we have an IT person we can ask but would prefer a MYOB / IT specialist. I've emailed you just now asking you to refer someone.
We crashed again today, so I've included today's log, as well as the 25 April log again.
You should be paid Gavin!
Thanks again.
- gavin123452 years agoUltimate User
Hi JoanEllen
Both attached errors indicate some other software is interferring - you need to exclude the folder where the MYOB file is stored from things like server backups (during business hours), anti virus scans, dropbox syncing, onedrive syncing etc.
Regards
Gavin