Forum Discussion

Gotem's avatar
Gotem
Contributing User
3 months ago

RE: Access old files

Hi, 

 

We need to access an old file which is no longer listed in ourt comapny files or library.

 

Please can you assist with access to this.

 

Many thanks

7 Replies

Sort By
  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    3 months ago

    Hi Gotem, 

     

    Thanks for posting. 

     

    Regrettably, the information currently available doesn't provide enough context to offer a solution. Could you please clarify whether the file was stored offline or in the cloud? Additionally, it would be helpful to know the duration since the file was last accessed.

     

    Eagerly awaiting your response.

     

    Thanks,

    Genreve

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 months ago

    Hi Gotem, 

     

    Just reaching out to confirm if you're still experiencing issues with accessing your old files. Please inform us if you need more support, we're ready to assist.

     

    Thanks,
    Genreve

    • Gotem's avatar
      Gotem
      Contributing User
      2 months ago

      Good morning, 

      No we have no solution.

       

      The file should be in the cloud.

       

      We havent accesse for a few years.

       

      Can someone please private message so we can get access.

       

      Thank you

      • Genreve_S's avatar
        Genreve_S
        MYOB Moderator
        2 months ago

        Hi Gotem,

         

        Thanks for clarifying. 

         

        Regrettably, if a file has been canceled for over a year, it is no longer available in our system. When a file is canceled, it remains in the cloud for an additional 60-90 days in a read-only format. Following this period, the file is archived and remains in this state until it has been a year since the cancellation. At this point, the file is completely removed from the system in compliance with our data retention policies.

         

        Given this process, we strongly recommend users retain a backup of their file after cancellation to ensure they have access to their data even after it's removed from the system.

         

        We appreciate your patience. Let us know how we can help further. 

         

        Thanks,

        Genreve