Forum Discussion

Louise_xoz's avatar
Louise_xoz
Experienced User
16 days ago

START UP

Why does this program show the login splash screens twice?   Process; start application First splash screen panel, "welcome window"  choose the company file, Enter email address.  WAIT.......mi...
Doreen_P's avatar
Doreen_P
MYOB Moderator

Hi Louise_xoz,

 

As per checking your account, I can see that a case has been raised already last 16/02/2024 and one of our support contacted you. Kindly provide us with the case number of the support case you've submitted so I can check it on my end.

 

Best regards,

Doreen

Louise_xoz's avatar
Louise_xoz
Experienced User
14 days ago

The case details would be on your system.  Nothing has changed at our end.

  • Louise_xoz's avatar
    Louise_xoz
    Experienced User
    12 days ago

    When can we expect an actual solution to this eternal ongoing problem, and why did you ask for the case number that's obviously recorded on your system?

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    11 days ago

    Hi Louise_xoz,

     

    Upon checking your account, the last case that was created is from 16/01/2024 wherein one of support reached out to you to further assist. If you're still an issue logging into your account, it is highly recommended to reach to our virtual assistant MOCA? It's designed to dive deeper into issues like this. Give it a go!


    Feel free to engage with MOCA through myob.com/support for any queries or assistance you might need. Don't worry if MOCA can't provide the help you need, our live chat team is just around the corner to pick up from where MOCA left off.

     

    Feel free to post again if you encounter issues in the future.

     

    Best regards,

    Doreen

  • Louise_xoz's avatar
    Louise_xoz
    Experienced User
    11 days ago

    Just arrange a chat session please.

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    10 days ago

    Hi Louise_xoz,

    The community forum is a shared space to connect with and get advice from other MYOB customers, with the added benefit of moderators like myself being able to provide help that can benefit the community as well. As you require direct support, you will need to either submit a case via myaccount.myob.com or you can start a session with our virtual assitant MOCA which will escalate you to a livechat agent if it is unable to help (MOCA can also be found on the lower right hand side of the screen in myaccount). Sorry that it is not possible to arrange a chat session, but you will absolutely be able to reach our support team by following the advice above. 

    Regards,
    Earl

  • Louise_xoz's avatar
    Louise_xoz
    Experienced User
    10 days ago

    Earl,

     

    All previous requests for assistance with the NUMEROUS faults in the software, and having NO USEFUL reply from you guys - I honestly can't be bothered dealing with you anymore.

     

    I find it amazing that you can continue to charge for software that's so full of bugs that are never corrected.  Please pass these msgs onto your management - and again I doubt they will do anything to correct these issues.

     

    As a software designer and programmer for MVS applications, I'm stunned at the lack of fixes to my numerous faults from MYOB.

    Louise.