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Reconciling myob payments and surcharge
Hi, I'm wondering if you can help me. I'm having some issues with customer payments through myob. Ever since myob did an update and the surcharge is processed when the client makes the invoice payment, I can't reconcile the bank feeds. In the past all I had to do was go into the undeposited funds account, change the bank account to our correct account and then when I went back into the bank feeds it would sit there as a possible match. Now all these transactions are sitting in the undeposited funds account, and I can't change the Bank Account because it is coming up with this (please see images). How do match the closed off invoice to my bank feeds and clear them from the undeposited funds account? Thank you.7Views0likes1CommentChanging FN to Monthly Leave Accruals
Hi Everyone, I have just transferred a fortnightly paid, Part Time employee working 30hours per week, to a Monthly paid role working 38 hours per week (setup as 164.67 hours average pm). I am trying to ensure her leave balances are calculated correctly and appear accurately on her pay slips going forward. When I try to update the [Wages Information] page to reflect her with the "Salary setup" - I see this message in my attachment: Could someone please help me understand if making this change affects JUST the employee I am updating or EVERYONE on the monthly payroll? I also want to check the box that auto deducts leave taken as it is used during each cycle, but this message is also scaring me off! Can someone confirm how I ensure employees have hours auto deducted? Grateful for any support from the community. Thanks Suzy1View0likes0Commentsmatched transactions still showing as unallocated
Recently set up (end of Jan) bank feeds thinking it will save me time...what a joke! Transactions have been allocated automatically to the correct invoice but when I go into the bank transactions screen they show as unallocated. When I try and search for the invoice to allocate them to of course I cannot find it because that payment has been allocated to that invoice! I have tried going in - via opening another myob screen- deleting the matched transactions and then allocating it in the bank transaction screen. It shows up as successfully matched then when I refresh the page the transaction is unallocated and the invoice can longer be found as the payment has been matched to it. How can we rectify this problem...what is going on?156Views0likes5CommentsMyob issue
We are currently attempting to solve a problem by adjusting the prices for one purchase from supplier, but whenever I try to save the document, I receive a message prompting me to restart the program The same situation occurs if some of my colleagues attempt to make any changes. Balance payment was made on 15/03/2024 and we are not able to change the price from USD to AUD to match payments and close the transaction. The deposit was applied on 29/02/2024 We're in need of assistance to resolve this issue. Thank you in advance for your assistance in this matter.1View0likes0Comments