Recent content
🚨 Service Disruption Update 07/05/2024
1 MIN READ We're experiencing a service disruption impacting select MYOB products. We understand some customers are facing challenges with logging into their account due to this issue. We are dedicated to resolving this issue and have our team investigating. We sincerely apologise for the inconvenience caused. For the latest information: Visit our StatusHub: [https://status.myob.com] Follow this channel for more updates We appreciate your patience and are doing everything we can to restore services as quickly as possible.100Views0likes2CommentsCustomer paid via Myob
A customer has paid via MYOB, I can't get into the transaction to edit the payment as it has been allocated to online undeposited funds account. I am getting an error message "This transaction type can only be viewed and edited from your desktop Accountright software". I use Business not Accountright. Can some please help me. I have emailed support as well, but given what is going on with MYOB today l thought I'd post in her as well.1View0likes0CommentsRecurring transactions
I have been using MYOB in the same business for 9 years. When I started with the company I set up ~50 recurring transactions; within days only a handful worked. I dumped them for years... too hard. Two weeks ago I decided to rest all the recurring transactions again with their respective dates. About two work. When I check why they are not working, it is like a minnion had altered the dates to just outside the scope of where I set them. I reset them again, again they don't work with dates a week or a month set in advance of where I last set them. I am an incredibly fast worker, so no biggie, but doing these entries manually when there is an automated option, pulls me back down to average... not happy Jan!4Views0likes0CommentsWelcome to the new Community Forum!
Good morning everyone! Welcome to our NEW Community Forum! We hope you find value in this newly upgraded space. We've simplified our board structure and have archived posts with no solutions to make it easier for you to navigate and find the answers you're after! If you have a question that's yet to be answered - feel free to start a new post! Simply click into the board that relates to your question and select "Create a post". If you have any feedback about the navigation and layout of our new Community Forum, leave a comment below - we'd love to hear from you! Feel free to reach out if there's anything you're unsure of or have any further questions! Cheers, Amanda. *Please note: You may notice that some functionality is missing post-upgrade such as your personalised profile icons. We are aware of this and are actively working to resolve it.232Views4likes2CommentsMYOB Payroll
Hi team, We have an employee who worked for us, then left, and now is back on a fixed term contract. We have created a new employee profile/code in MYOB Payroll. We have had issues right from setting up this employee, from defaults not being loaded even though they are, to salary/kiwisaver lines disappearing when entering the pay. Now that we have processed the pay and we run the employer monthly schedule report, we can see the report reflects this pay THREE times and the employee is also on there a bunch of times with nil numbers. In the picture attached, everything crossed out blue is the SAME employee... it looks like a bunch of duplicates. But I don't understand why the pay has been processed THREE times. The payslip reflects only once, the pay summary report reflects only once, the EIR reflects only once too. Please help!!!106Views0likes6Comments