Forum Discussion
Melisa_D
Former Staff
Hi MichaelaJohnson,
Our Help Article, Wrong ETP values in STP reports, has detailed information on this issue.
If the above help article doesn't resolve your issue and If your employee's Summary of Payment Report is correct, but the verification report is not, you can finalise the employee and submit it to the ATO. This is being investigated by our teams, please also send me the below information via private message so that I can pass on your details to the team who are working on this to get resolved:
- Serial number
- Business file name
- Employees affected (Names)
- Payroll year affected
- Screenshots of the Verification report, Employee Summary of Payment Report & Employment terminations window showing the ETP payments
Monty2016
2 years agoCover User
I am also having the same problem, it is very frustrating, as it is only 2 employees that were terminated that don't match the others are fine.
It would be good to know sooner rather than later what needs to be done.
Thanks
Jill