Forum Discussion

Kerrin2's avatar
Kerrin2
User
2 years ago

Complaint about the length of time it is taking to talk to a payroll specialist!!!

I rang Myob at 12.22 today and spoke to a gentleman who said he had to pass me on to a payroll specialist.  After being on hold for 2 hours 57 minutes and 18 seconds I gave up and hung up the phone. ...
complaint
poor customer service
Melisa_D's avatar
Melisa_D
Former Staff

Hi Rodneyon, 

 

Sorry to hear about this. If you're still having issues with this please confirm the last 4 digits of your product serial number and the file ID (This can be found by going to Help > About MYOB AccountRight) so I can arrange to have a script run over your company file to resolve this for you. 

KerryGee's avatar
KerryGee
Contributing User
2 years ago

last 4 digits of serial number is 9092, company file id 4

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    2 years ago

    Hi KerryGee, 

     

    Thanks for the details. Are you having issues processing payroll, are they appearing as 0.00 or blank ?