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Numbersrme's avatar
Numbersrme
Cover User
2 years ago

EOY Finalisation 2021/2022 sent to ATO does not match YTD Finalisation Report

In the STP Reporting EOFY Finalisation for 2021/2022, all employees shown have the correct Gross YTD($) and PAYG withholding YTD ($). The section on the top right hand corner as i.e. below is 100% correct too.

Employees
xx
Gross payments YTD
xxxxxx
PAYG withholding YTD
xxxxx
 
The problem is when I view summary report (PDF), it is nowhere near correct. I don't even know where the figures are coming from.  The PAYG withholding if ALOT more than the Gross payments. Unfortunately, figures send to the ATO are incorrect. How can I rectify this please? I call the MYOB payroll support, put on hold for 3 hours only for them to hang up on me. 

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  • Sam_R's avatar
    Sam_R
    Former Staff
    2 years ago

    Hi Numbersrme,

     

    Thank you for letting us know, we'd be more than happy to assist you with this here. 

     

    So that I can advise further, could you please let me know if the Individual 'Summary of Payments' report for each employee is also reflecting incorrect totals? 

    • Numbersrme's avatar
      Numbersrme
      Cover User
      2 years ago

      Hi Sam,

       

      Yes, Individual 'Summary of Payments' report for each employee was also reflecting incorrect totals.

       

      I did a payroll run dated 30/6/22 with zero balance for all employees. This seemed to have fixed the problem. I had, prior to doing that done the EOFY Finalisation and sent to the ATO with the incorrect data. I have reversed that and re-sent to the ATO with correct figures.  Will the Income statements reflect correctly for all employees now that I have resubmitted on their MyGov accounts? Thank you

      • Sam_R's avatar
        Sam_R
        Former Staff
        2 years ago

        Hi Numbersrme,

         

        Thanks for your reply. 

         

        That's correct, if you have re-finalised your employees with the correct data, this will reflect in their MyGov accounts.

         

        If you did have any further queries, please do reach out.