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jenni's avatar
jenni
Experienced Cover User
2 years ago

Emailing multiple pay slips not working

Hi,

I am having trouble emailing multiple pay slips (52) to WorkCover.  I have gone to Payroll > Print/Email Pay Slips > To be emailed Tab > Advanced Filters> Selected Employee > unticked "Unprinted/Unsent Only" > Set correct dates required > OK 

No payslips show for the dates entered (12 months).  I have closed and restarted MYOB. I have restarted the PC - I have gone through the whole process multiple times with no change.  Any ideas what is going on here?

Thanks!

Jen

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  • Komal_S's avatar
    Komal_S
    MYOB Moderator
    2 years ago

    Hi jenni 

     

    Can you try opening one such payroll transaction and check its delivery status? If it's 'Already emailed/printed', please change it to 'To be emailed' and check if they then appear in the window ? 

    • jenni's avatar
      jenni
      Experienced Cover User
      2 years ago

      Hi Komal,

      It worked for that payslip only. I need 52...

      No others were available to email.

      Thanks anyway.

       

      • Komal_S's avatar
        Komal_S
        MYOB Moderator
        2 years ago

        Hi jenni 


        If the payslips have been emailed once already, the delivery status will need to be manually changed for all 52 transactions for them to appear in the window.