Forum Discussion
Further to the below, when I tried to update the Default Superannuation Fun from Sunsuper to Australian Retirement Trust under the General Payroll Information section, when I clicked OK it gives me the Error where the Withholding Payer Number is saying "Your Withholding Payer Number must be in the format 00 XXX XXX XXX". The number we currently have in there is only XXX XXX XX digits. I have taken over this role from the previous financial controller and this is what she had in there. How do I find what our Withholding Payer Number is if it has been changed? I cannot proceed with updating the default superannuation fund without puting the required withholding payer number in.
Hi BJ_Werder,
Thanks for your post and sorry to see that no one has replied to yet. Are you still having issues with this ?
- BJ_Werder2 years agoExperienced User
Hi Melisa
Yes, still having a problem with this.
Thanks,
Belinda
- Melisa_D2 years agoFormer Staff
Hi BJ_Werder,
Can you please try entering the first 2 digits as '00' for example '00 xxx xxx' instead of the number you have entered xxx xxx xx in the withholding payer number field. Does this work ?
- BJ_Werder2 years agoExperienced User
Hi Melisa
Thanks for getting back to me. I have tried putting the first two digits as 00 but it is still coming up with the same error "Your Withholding Payer Number must be in the format 00 XXX XXX XXX". As mentioned our original number was only XXX XXX XX so it seems it is still missing a number even when adding the 00 at the start. We have never had an issue with this number in the past, we have had it for a very long time.
Regards, Belinda
- BJ_Werder2 years agoExperienced User
Hi Melisa, still having issues, do you know anything about this one?
Many thanks
Belinda