Forum Discussion
Hi Melisa
Yes, still having a problem with this.
Thanks,
Belinda
Hi BJ_Werder,
Can you please try entering the first 2 digits as '00' for example '00 xxx xxx' instead of the number you have entered xxx xxx xx in the withholding payer number field. Does this work ?
- BJ_Werder2 years agoExperienced User
Hi Melisa
Thanks for getting back to me. I have tried putting the first two digits as 00 but it is still coming up with the same error "Your Withholding Payer Number must be in the format 00 XXX XXX XXX". As mentioned our original number was only XXX XXX XX so it seems it is still missing a number even when adding the 00 at the start. We have never had an issue with this number in the past, we have had it for a very long time.
Regards, Belinda
- Melisa_D2 years agoFormer Staff
Hi BJ_Werder,
To troubleshoot can you please create a new Super fund card for the superannuation fund and name it slightly different so it can be saved, does it work or you get the same message as before ?
- BJ_Werder2 years agoExperienced User
Hi Melisa
I have tried what you've suggested however I still have the same message. I am guessing that as we have had that Withholding Payer Number for many many years, perhaps they have changed the format since then and it just won't work in the format that we currently have it entered as (XXX XXX XX). I'm guessing I will have to give the ATO a call. I appreciate your help in trying to resolve this, thank you.
Kind regards
Belinda