Forum Discussion

SergC's avatar
SergC
Contributing Cover User
2 years ago

Encountering Error when attempting to register for STP on a new data file

Hi,   I have recently started a new data file. I am having some problems linking to STP1. I am following the steps  * payroll window - payroll reporting - 'get started' in the pop up window - o...
SergC's avatar
SergC
Contributing Cover User

Hi Melisa,

 

I did have a super fund in the default field already. I went through the tabs and updated everything. Still didn't work.

Just adding some more information - I have recently closed two data files and started a new one (this one). We changed business structure (family partnership to a company). I still see my old data file names hanging around. I had single touch payroll on the old files. It was easy to link to.

Melisa_D's avatar
Melisa_D
Former Staff
2 years ago

Hi SergC, 

 

Thanks for checking and the information provided. Can I please confirm if you have employees created in the file ?

 

If you do, can you please send me a private message with your product serial number and business name so I can investigate further. 

 

 

Update: Script was run over file to resolve this