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NSC-1's avatar
NSC-1
User
3 years ago

Entitlements appearing when employee reinstated

I can see others are having the same issue. 

We have an employee who was reinstated and his entitlements have re-appeared. How can this be resolved quickly?

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  • LRBooks61's avatar
    LRBooks61
    Ultimate Cover User
    3 years ago

    Hi

     

    I have tried several times to get around this by terminating and making card inactive changing start date again but the totals remain

     

    You could go into entitlemants and do a balance adjustment and make the total zero

     

    Or you could set them up again if you want a clean start. Change the original card name so you can tell the difference. We used to put a Z infront of the  surname so it would sit at the bottom of the file

     

    Hope this helps with a work around

     

    Lisa

  • Sam_R's avatar
    Sam_R
    Former Staff
    3 years ago

    Hi NSC-1,

     

    Thank you for your post. 

     

    Could you please advise if you are still needing assistance with this? I'd be happy to help. 

    • NSC-1's avatar
      NSC-1
      User
      3 years ago

      Hi Sam,

      We had to send our file to MYOB for repair. I'm hoping that MYOB will be able to fix this glitch in the next update.

       

      Thank you