Forum Discussion
Our developers are investigating this error. In the meantime, reversing the salary sacrifice payrun and reprocessing in the AccountRight browser is resolving this error.
Please let me know if you need further help.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Sorry, Not quite sure what you mean. I didn't go ahead and send to the ATO. What do you mean when you say reprocessing in the Browser? I have 2 employees with this error message who get salary sacrifice.
- Tracey_H2 years agoFormer Staff
Hi Sleeper1
Open AccountRight in a browser by clicking on Open in web browser from the desktop Command Centre. Then process the salary sacrifice payrun from the browser version and send the report. The report should be accepted without any errors.
Please let me know if you need further help.
- joannaharitos2 years agoUser
Hi
I have the same issue with my 1st pay run for July. I tried processing from the web browser, I still got the same error message. I need to process the pay today, so how can I do this, given the issue was raised last week and still not fixed.
- Lisl2 years agoContributing User
I ended up breaking my payroll into batches to determine which were the problem - ones without any leave/allowances first to make sure it ran without error. Then I processed ones with leave which showed that Compassionate Leave was not a leave type that the web browser could process and it ended up changing my pay amount by deleting that leave and only paying the base salary - leaving my staff member short paid! Had to reverse and reprocess. Lastly I did staff that had salary sacrifices and it processed without issue. Having said that : Word of Warning - if it says Network Request Timeout DO NOT RECORD THE PAYRUN. Check on your desktop first as it may actually have been recorded and just not processed as such on the web browser. I pressed Record again after it "Failed" and it ended up duplicating the payroll run! Had to manually reverse all duplicates - nightmare!!
- Sleeper12 years agoExperienced Cover User
Hi,
I have recieved this same message in the New finacial year run IE 1st July 2022.
I have 2 people who salary sacrifice an amount and both these names have the above errror message.
I tried entering as a positive amount, but then it increased the net pay so that didn't work.
My salary sacrifice is set up as Salary Sacrifice and RESC.
What should I do?
- DAH572 years agoExperienced Cover User
i had the same issue, i ended up just lodging as normal and when i went in to check the ATO had accepted my pay run
- ALConstruct2 years agoUser
We process 14 employees at once, 1 has salary sacrifice and recieved this error message. Do I need to reverse the payrun or can i just delete it? do I need to do it for all employees processed or just the 1 with salary sacrifice?