Forum Discussion

KatharineM's avatar
KatharineM
User
3 years ago
Solved

How to reverse a reverse super payment

Hi There I incorrectly reversed a super payment and want to delete the reversal. The 'delete' and 'reverse' options in the edit tab are greyed out so I can't do that. I've gone into my security pre...
  • Tracey_H's avatar
    Tracey_H
    3 years ago

    Hi KatharineM 

     

    Thanks for your post. You're correct that re-entering the original transaction will offset the reversal, just make sure you re-enter it exactly as was. However, how you handle incorrect reversals depends on the transaction. If it's a Pay Super transaction this help article has detailed instructions: Reversing and reprocessing super payments

     

    For transactions like Spend/Receive Money you can delete the reversal as long as the security and users preferences allow it. If the reversal has been included in a prepare bank deposit or electronic payment you need to delete those transactions first. This help article, Deleting a transaction, has detailed information you may find useful.

     

    Please let me know if you need further help.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Tracey_H's avatar
Tracey_H
Former Staff
3 years ago

Hi KatharineM 

 

Thanks for your post. You're correct that re-entering the original transaction will offset the reversal, just make sure you re-enter it exactly as was. However, how you handle incorrect reversals depends on the transaction. If it's a Pay Super transaction this help article has detailed instructions: Reversing and reprocessing super payments

 

For transactions like Spend/Receive Money you can delete the reversal as long as the security and users preferences allow it. If the reversal has been included in a prepare bank deposit or electronic payment you need to delete those transactions first. This help article, Deleting a transaction, has detailed information you may find useful.

 

Please let me know if you need further help.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

  • KatharineM's avatar
    KatharineM
    User
    3 years ago

    Hi Tracey,

    Thank you this is helpful for the first part of my question.

    Are you able to explain how I can delete an incorrect reversal? In a situtation where the super was processed and then reversed, we realised the transaction which was reversed was correct. I then tried to reverse the reversal, but that just double reversed the transaction. Can you delete a reversal?

    Thanks

    • Tracey_H's avatar
      Tracey_H
      Former Staff
      3 years ago

      Hi KatharineM 

       

      As explained it depends on what type of transaction it is. For example, you can delete the reversal of a Pay Liability transaction but you can't delete the reversal of a Pay Super transaction. For Pay Super transactions you would need to reprocess the transaction through Pay Liabilities as per the linked help article.

       

      If you need further help please let me know the type of transaction you reversed and I'll be happy to help.

       

      If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.