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JayBEE's avatar
JayBEE
Cover User
3 years ago

MYOB Super Choice has not sent funds to various Funds for Jan- Feb -March

Just received a call form one of the Super houses - They have advised that they have not recived super payments for Jan and Februayr- MYOB has deducted from my account - Does anyone no what is going on ?

I ran and spoke to them in early Feb and they advised that thes problem would be rectified and yet still no payments sent

?

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  • Tracey_H's avatar
    Tracey_H
    Former Staff
    3 years ago

    Hi JayBEE 

     

    Thanks for your post. So that I can assist with this I'll need to get some clarification on your specific situation:

     

    • was the February payment deducted from your account twice? 
    • was the payment refunded?
    • last FOUR digits of the serial number
    • date the payment was processed
    • JayBEE's avatar
      JayBEE
      Cover User
      3 years ago

      I Pay super weekly via pay Super in MYOB these amounts have been deducted from my account - but for some reason they have not been fowarded to the various super funds - the double up from feb was reimbursed

      • Tracey_H's avatar
        Tracey_H
        Former Staff
        3 years ago

        HI JayBEE 

         

        My apologies for the delay in getting back to you. If you're still having problems with this can you please send me the last FOUR digits of the serial number so that I can look into it.