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5tr_ssd's avatar
3 years ago
Solved

MYOB team timesheets

For weeks now MYOB team randomly captures some timesheet hours but not all, maybe one person in the fortnight? This is getting old real quick! In the start and end time column a message reads 'invalid date'. The overall hours are there in a yellow bubble but disappear when we go to approve. There is no evidence of job numbers captured against times and blank timesheets is the result. We do not have rosters just submit hours worked.

I have used my app double checking every detail - nothing. I have also deleted and reinstated the app and nothing. I have installed every latest update and still not getting any results. What am I missing??

 

  • Hi 5tr_ssd

     

    Thank you for your post and welcome to the Community Forum ! This is something that has been raised with our product teams who are currently working on a fix, at the moment I don't have any further information on this.

    In the meantime, our teams have found that using the MYOB Team mobile app should allow you to approve the timesheets.

     

    Do let me know if you have any further questions. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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  • Hi 5tr_ssd

     

    Thank you for your post and welcome to the Community Forum ! This is something that has been raised with our product teams who are currently working on a fix, at the moment I don't have any further information on this.

    In the meantime, our teams have found that using the MYOB Team mobile app should allow you to approve the timesheets.

     

    Do let me know if you have any further questions. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.